|How do I use Telesavers?|
Simply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. For queries about the billing procedure please go to the "How are my calls billed" frequently asked question.
|How do I sign up for your services?|
To use Telesavers you do not have to register. You just dial the access number that allows you to phone the international destination.
|Why am I unable to dial certain access numbers?|
There could be three reasons for getting an unobtainable tone:
1. Other operators like NTL and mobile providers will have to open up our access numbers on their networks. Some providers are extremely slow updating their networks and therefore it might take some time before our access numbers are available from all networks. To speed this up contact your service provider, tell them the access number you wish to call and ask if they can open up the telephone number.
2. You might be barred from calling 15xx numbers. Please contact your service provider to have the bar lifted.
|Are there any administration, subscription or other fees?|
The price stated behind every Telesavers access number is all-inclusive. The advertised price includes VAT and the costs for the international part of the call. There are no further connection or subscription costs.
|How much does a call to COUNTRY X cost?|
First, find out which access number you need to dial for your favourite country. Then look at the price stated behind that access number, this is the price per minute for your call and includes VAT and the costs for the international part of the call.
Calls are usually billed per second (Eircom and NTL charge per second, for other service providers please check with your service provider if they bill per second or per minute), which means a call for 10 minutes and 30 seconds to a 2 cent/min access number will be a total cost of 10.5 minutes x 2cent = 21 cent.
Your service provider also usually charges a minimum charge or connection fee for each call; for example Eircom applies a 6.35 cent minimum charge. For other networks please contact your service provider.
|Can I use Telesavers from payphones?|
Our access numbers are accessible from any Ireland phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
|How are my calls billed?|
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually Eircom).
So for example, if you make a 5 minute call to Spain Mobile from a Eircom phone via access number 1520 520 520 which is charged at 15 cent/min; Next time you get your Eircom bill you will see a call to our 1520 52 0707 number, a duration of 5 minutes and a total charge of 5 min x 15 cent = 75 cent.
Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not Dial Wise, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
|Can I ring from my mobile?|
Yes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a cent extra of any surcharge.
We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.
|Are there peak and off-peak rates?|
Most of our access numbers have one flat rate, the only exception are 1890 and 0818 numbers, which are charged at the following rates depending on your service provider:
*/** Eircom charges to 1890 local rate and 0818 national rate numbers:
* Local rate: Sa-Su: 1.26 cent/min
Mo-Fr 6pm/8am: 1.26 cent/min
Mo-Fr 8am/6pm: 4.92 cent/min
** National rate: Sa-Su: 4.92 cent/min
Mo-Fr 6pm/8am: 4.92 cent/min
Mo-Fr 8am/6pm: 8.17 cent/min
For all other landline and mobile charges please check with your service provider.
|Why did you change the access number for COUNTRY X?|
Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our Telesavers buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have to change the access number back to its original price.
To ensure you are always calling the cheapest access number possible, simply sign up for our free newsletter.
|Can I use these access numbers outside Ireland?|
Unfortunately our access numbers will only work in Ireland. So if you live abroad or if you are on holiday outside Ireland you cannot make use of our services.
|When do call charges take effect?|
You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.
|Why do I have to press the hash (#) key?|
If you press the hash (#) key after the international number, you just speed up connection as the computer will know you have finished dialling. Do not worry if you forget to press the hash (#) key, a connection will still be established.
|How do I contact customer services?|
In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have can be emailed to us and we will get back to you as soon as possible.